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    Most orders will ship within 3-5 business days of receipt of payment, however some orders, including most flash sale items, may take 1-3 weeks to ship.  If your order is time sensitive please send us an email and we will do our best to expedite it.  All parcels will be sent by Canada Post unless otherwise specified and are sent via regular mail.  If you require express shipping please contact us to arrange for payment of the additional fees.  If your shipping address is different from the billing address of your payment method, please contact us at anna@welteg.com.  

    We only ship orders that are paid in full, and provide tracking numbers with all shipments except for those orders in which untracked lettermail is selected as the shipping method.


    Refund & Exchanges

    Welteg is happy to accept items for refund or exchange within 30 days of purchase if they are in their original, unused condition and the original packaging. 

    Merchandise that has been worn, used, or altered will not be accepted for exchange or refund.  Please note that we do not refund the original shipping fee, and you are responsible for covering the cost of returning the items to us.

    The only exceptions to the above policy are defective items.  If you believe you've received a defective item, please contact us at anna@welteg.com within 30 days of purchase.